At TeamSport we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, make an enquiry, make a booking, race with us, purchase products or services, or otherwise interact with us.
We aim to be open and transparent about how we use your information and provide you with enough information to understand what happens to your personal data and your rights.
If you have any questions regarding this Privacy Policy or how your personal data is used, please contact [email protected].
Cookies and your privacy online
We are committed to safeguarding the privacy of visitors to team-sport.co.uk and laser-combat.co.uk. When you visit either website, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device, and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalised web experience.
When you first visit our website, we will ask you to choose the kind of cookies you would like to accept. You can update these preferences at any time on our site.
We use cookies to analyse and administer traffic to the website. Our Cookie Policy details the different cookies we use and how you can block or delete them, though if you choose to block cookies you may not be able to use all the features of our website.
When you visit our website, we may process data about your use of our website and services. This may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, website navigation paths, and information about the timing, frequency and pattern of your use. The source of this usage data is Google Analytics, and it is processed for the purposes of analysing, enabling and monitoring the use of our website and services.
You can choose the types of cookies you accept at any time you visit our website.
How we use your personal data
When you visit our website, visit one of our venues, make an enquiry, make a booking, participate in activities, purchase products or services, or otherwise interact with TeamSport, we may collect and process personal data about you. The table below summarises what we use your data for and the lawful basis we rely on for each purpose.
Purpose (what we use your data for) | Lawful basis |
To fulfil a contract or provide services requested by you (e.g. bookings, race participation) | Performance of a contract |
To administer bookings, memberships and loyalty schemes | Performance of a contract |
To provide race information, lap times and related services | Legitimate interests |
To communicate with you regarding bookings, enquiries or support requests | Performance of a contract / Legitimate interests |
To send you service messages/assign benefits relating to a membership or loyalty scheme you have joined | Performance of a contract |
To send you marketing communications about our products, events and offers | Legitimate interests |
To send you customer satisfaction surveys and lap times after your visit | Legitimate interests |
To provide customer service and respond to complaints | Legitimate interests |
To improve and enhance our products, services and customer experience | Legitimate interests |
To operate CCTV, race recording, head-mounted and kart-mounted camera systems | Legitimate interests |
To maintain records relating to participation activities, for both your and our protection | Legitimate interests |
To protect TeamSport, our customers, staff and visitors | Legitimate interests |
To establish, exercise or defend legal claims | Legitimate interests |
To comply with legal and regulatory obligations | Legal obligation |
To administer and improve our business operations | Legitimate interests |
To operate our refer-a-friend programme, recognise who referred whom, issue and redeem rewards, and prevent reward fraud | Legitimate interests |
To send you messages about a referral you have made or a reward you have earned | Performance of a contract / Legitimate interests |
When you make an enquiry, make a booking, or race with us
When you make an enquiry, make a booking, or race with us, we may process information included in your personal profile on our website or provided in the course of the use of our services. This profile data may include your name, address, telephone number, email address, gender, date of birth, and transaction details. Your full payment card details will not be accessible to us, as we use a payment gateway to protect this information for your security.
We may also process information contained in, or relating to, any communication you send to us, or other interactions you have with us. This correspondence data may include the communication content and associated metadata, including metadata generated by our website contact forms. This data is processed for the purposes of communicating with you and record-keeping.
The legal basis for this processing is the performance of a contract between you and us (and/or taking steps, at your request, to enter into such a contract), and/or our legitimate interests in the proper administration of our website and business.
Our refer-a-friend programme
We may process information relating to your participation in our refer-a-friend programme (“referral data”). The referral data may include your name, your email address, a reference for the booking you made, the value of that booking, a record of whether you have referred a friend or have been referred by one, the content of any message you choose to send when you share the programme with someone, and details of any reward you earn or use. The source of the referral data is you, or a friend who tells us that you referred them.
The referral data may be processed for the purposes of operating and administering our refer-a-friend programme, recognising who has referred whom, issuing and redeeming rewards, understanding how the programme is performing so that we can improve it, and preventing reward fraud and misuse. The legal basis for this processing is our legitimate interests, namely growing our business through personal recommendation and the proper administration of the programme. Where a friend has referred you to us, we may also process this data in order to take steps at your request to enter into a contract with us.
Our refer-a-friend programme is operated on our behalf by Mention Me Ltd. Mention Me acts only on our instructions, is not permitted to use your personal data for its own purposes, and does not share it with any other business. The programme is open only to customers aged 18 or over.
If you would rather not take part, you can tell us at any time using the contact details in this policy, or use the unsubscribe link in any programme email. You can also ask us to remove your information from the programme altogether.
Email communication from us
We may email you for a number of different reasons. The lawful basis we rely on depends on the type of communication:
- Transactional emails, such as a Booking Confirmation, are sent because they are necessary for the performance of our contract with you.
- Customer satisfaction surveys and lap times sent after your visit are sent on the basis of our legitimate interest in understanding and improving your experience.
- Service messages relating to a membership or loyalty scheme you have purchased are sent because they are necessary for the performance of our contract with you.
- Messages about our refer-a-friend programme - for example telling you that a friend has taken up your referral, or that a reward is ready for you to use - are sent because they are necessary to operate the programme you are taking part in, and on the basis of our legitimate interest in administering it. These are service messages rather than marketing. Promotional emails about the programme itself are only sent where you are aged 16 or over and have opted in to marketing.
- Marketing communications about other events, products and offers are only sent where you are aged 16 or over and have opted in, on the basis of your consent. We will only send you marketing relating to our own products and services, and we will not share your information for marketing purposes other than with our processors, to facilitate the sending of email communications to you.
You can withdraw your consent to marketing, or opt out of marketing emails, at any time.
If you contact us, we may respond by email or telephone and keep a record of that interaction, on the basis of our legitimate interest.
When we email you, we may use servers or processors outside the UK, EEA or countries of adequacy. Where we do so, this is always covered by an International Data Transfer Agreement (IDTA) or Standard Contractual Clauses (SCCs) that meet the requirements set by the UK Information Commissioner. See ‘International data transfers’ below.
CCTV and race footage recording
TeamSport uses CCTV systems at our venues for the following purposes:
- To provide a safe and secure environment for customers, staff and visitors.
- To prevent where possible the loss of or damage to TeamSport buildings and/or assets.
- To assist in the prevention and investigation of crime, misconduct, breaches of company policy, and internal investigations
- To support law enforcement and regulatory agencies where appropriate.
TeamSport experiences also involve race recording systems, and head-mounted or kart-mounted cameras. These systems may capture images of:
- Participants
- Customers
- Staff
- Visitors
- Spectators
- Contractors
- Individuals nearby during activities
Race footage may be processed:
- To provide race footage products or services
- To investigate incidents or complaints
- To support legal claims or insurance matters
- To comply with legal obligations where necessary
CCTV and race footage is generally retained for 31 days, unless there is a specific reason requiring longer retention, such as legal proceedings, insurance matters or ongoing investigations.
Sharing your data with others
TeamSport will not rent or sell your information to third parties without your consent.
We may share your information with third-party business partners. These partners are given limited access to your information, only as is reasonably necessary, and we require that they comply with this Privacy Policy or operate under a similarly protective privacy policy.
Our third-party business partners may include members of our group of companies, insurers, carefully selected suppliers, and payment services providers, insofar as reasonably necessary - for example, to obtain or maintain insurance coverage, to process your payments, or to comply with a legal obligation to which we are subject.
TeamSport has offices and facilities in the United Kingdom, and the hosting facilities for our website are situated in the United Kingdom.
Third-party processors
The table below lists the categories of third-party processor we use.
Category of processor | Purpose / what they do | Named processor(s) |
Payment services provider | Processes card payments securely on our behalf | Stripe, Mollie |
Website and analytics | Analyses use of our website (Google Analytics) | Google Analytics, AB Tasty, CookieYes, Borlabs Cookies, Prismic |
Customer Data Platform / Email Marketing | Email marketing, identity resolution across web and booking data, behavioural event capture, segmentation, predictive scoring, and outbound connectors to ad platforms | Bloomreach |
Insurer(s) | Underwrites and administers insurance cover | Aviva, Verlingue |
Race footage provider | Hosts and manages race recording footage via headcams/kartcams | Viewpoint |
Advertising platform(s) | Delivers advertising on third-party platforms | We work with advertising and analytics partners, such as Meta, Google, Microsoft, Crimtan, ChatGPT and TikTok to deliver and measure our marketing |
Membership partner | MSUK creates KI licenses as part of Race Academy and Elite Memberships. | MotorSport UK |
Booking platform(s) | To facilitate the booking and running of your activities. | BMI Leisure, |
Customer telephony | Facilitate customer contact via our sales team | Mitel/Unify |
Referral programme platform | Operates our refer-a-friend programme, recognises referrals and issues rewards on our behalf | Mention Me Ltd |
Guest WiFi | Facilitate guest WiFi while onsite | Beambox |
Customer service / enquiries | Handles support requests, complaints, live chat, AI chat bot and enquiries. | Freshworks, Meta |
Health & safety / incident management platform | Stores and manages accident and incident records. | Prime (Acclaim Safety Systems) |
Our refer-a-friend programme is provided for us by Mention Me Ltd (company number 08382730), whose registered office is at 20–22 Wenlock Road, London N1 7GU. Where you are eligible to take part, we share your name, your email address and a reference for your booking with Mention Me so that referrals can be recognised and rewards issued.
Mention Me processes this information only on our instructions and under a written data processing agreement. It holds our customers' information separately from that of the other businesses it works with, and stores and processes it within the European Economic Area. Mention Me uses a small number of its own suppliers to deliver the service; where any of those are located outside the UK or the EEA, appropriate safeguards are in place as described in this policy.
International data transfers
We may use servers or processors (including sub-processors) located outside the UK, EEA, or countries recognised as having an adequate level of data protection. Where we transfer personal data to a territory outside those areas, this will always be covered by an International Data Transfer Agreement (IDTA), or Standard Contractual Clauses (SCCs), that meet the requirements set by the UK Information Commissioner.
Advertising and social media platforms
We may use advertising and social media platforms (such as Meta/Facebook, and other platforms we use from time to time) to deliver adverts that may be of interest to you when you use those platforms.
We may ask a platform to show an advert to a certain audience of users, for example based on demographics or other interests. In this situation, the platform determines the audience and serves the advertising to it; we only receive anonymous, aggregated data about the performance of the campaign, not personal data about individual users from the platform.
These platforms use their own tools (such as cookies or pixels) to determine relevant audiences and are separately responsible for the data they collect through their own services. If you would prefer not to see personalised adverts from us, or to opt out generally, you can manage this directly within your account or preference settings on the relevant platform (for example, via Facebook's Ad Preferences).
Retaining and deleting personal data
Personal data that we process for any purpose, whether as a website visitor or having visited our facilities, is not kept for longer than necessary. In some cases we may need to retain your personal data for longer where necessary for compliance with a legal obligation.
Type of data | Retention period |
Race and participation records | 3 years and 6 months from your last visit |
CCTV footage (Fixed cameras) | 31 days, unless required for a specific purpose (e.g. legal claim, investigation, insurance matter) |
Race footage, including head-mounted and kart-mounted camera recordings | 30 days, with possible archive extension up to 6 months through Viewpoint, unless required for a specific purpose (e.g. legal claim, investigation, insurance matter) |
Marketing consent and preferences | Until you withdraw consent or opt out |
Records needed for legal claims, insurance or regulatory compliance | For as long as necessary to fulfil that specific purpose |
Refer-a-friend programme data | Referral data will be retained for no longer than three years and six months following your most recent booking with us, after which it will be deleted from our refer-a-friend platform. Where you have earned a reward you have not yet used, we may keep a record of that reward until it is used or expires. |
Accident/incident/H&S records | 3 years 3 months from the incident for adults; for minors, 3 years 3 months after they turn 18 |
Some information may also be retained for longer where:
- Required by law
- Needed for legal claims
- Necessary for insurance purposes
Other ways we use your personal data
We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is the protection and assertion of our legal rights, your legal rights, and the legal rights of others.
We may also process your personal data where necessary for the purposes of obtaining or maintaining insurance coverage, managing risk, or obtaining professional advice. The legal basis for this processing is the proper protection of our business against risk.
In addition to the specific purposes set out in this policy, we may process your personal data where necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another person.
Although we have tried to provide a comprehensive guide, there may be specific instances where we need to collect or process data for an additional purpose. If so, we will not use your personal data for activities where our interests are overridden by the impact on you, and we will always aim to be open and transparent.
Amendments
We may update this policy from time to time by publishing a new version on our website. You should check this page occasionally to ensure you are happy with any changes. We may also notify you of changes by email if you are subscribed to our email communications.
Your rights
The UK GDPR, with the Data Protection Act 2018 provides the following rights for individuals. Most of these rights are not absolute, and may only apply in certain circumstances or be subject to specific exemptions.
- The right to be informed - about how your data is collected and used. This Privacy Policy is intended to meet that requirement.
- The right of access - to obtain a copy of the personal data we hold about you.
- The right to rectification - to have inaccurate or incomplete data corrected.
- The right to erasure ('right to be forgotten') - this only applies in certain circumstances, for example where the data is no longer necessary for the purpose it was collected, where you withdraw consent and there is no other lawful basis for processing, or where you successfully object to processing.
- The right to restrict processing - to limit how we use your data in certain circumstances, for example while a dispute about accuracy is resolved.
- The right to data portability - this only applies to data you have provided to us, which we process by automated means on the basis of your consent or a contract with you.
- The right to object - to processing based on legitimate interests or for direct marketing purposes. Where you object to direct marketing, we will always stop; where you object to processing based on legitimate interests, we will consider whether we have compelling grounds to continue.
- Rights in relation to automated decision-making and profiling - you have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal or similarly significant effects. TeamSport does not currently carry out this type of automated decision-making.
You can read the ICO's complete guide which explains these rights in more detail. To exercise any of these rights, please contact us using the details below.
Making A Complaint
If you consider that we have infringed data protection law in the way we have handled your personal data, you have the right to make a complaint directly to us in the first instance. You can raise a complaint by contacting us via [email protected]. We will acknowledge your complaint within 7 days, investigate it without undue delay, keep you updated on progress, and inform you of the outcome.
You also have the right to raise your complaint with the Information Commissioner's Office (ICO) - either after raising it with us, or directly, at any time. You can contact the ICO at Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF, or by telephone at 0303 123 1113 (local rate) or 01625 545 745.
Our details
This website is owned and operated by Go Karting For Fun Ltd, trading as TeamSport Indoor Karting.
We are registered in England under registration number 05030696, and our registered office and principal place of business is at C1 Endeavour Place, Coxbridge Business Park, Alton Road, Farnham, Surrey GU10 5EH.
You can contact us:
- by post, to the postal address given above
- using our website Contact form (www.team-sport.co.uk/contact-us)
- by email, using [email protected]