how we use your personal data
When you visit our website, make an enquiry or booking with us, or race with us, we will collect personal data about you.
The reason for this:
· To be able to fulfil any contract.
· To enhance your experience with business.
· As part of our legitimate interest in the administration and-or promotion of our business.
· To maintain a record of your race with us for both our protection in the unlikely event of any future claim from your visit.
We might also contact you be email, to keep you informed of relevant products and offers we can provide (our legitimate interest, your consent, contract fulfilment).
You will always be able to unsubscribe from any marketing communication from us.
When you visit our website
When you visit our website, we may process data about your use of our website and services. The data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your use. The source of the usage data is Google Analytics. This data may be processed for the purposes of analysing the use of the website and services. The data may be processed for the purposes of enabling and monitoring your use of our website and services.
You can choose the types of cookies you accept any time you visit our website.
When you make an enquiry, make a booking, or race with us as a customer
When you make an enquiry with us, make a booking with us, or race with us we may process your information included in your personal profile on our website or provided in the course of the use of our services. The profile data may include your name, address, telephone number, email address, gender, date of birth, your card details and the transaction details. Your full payment card details will not be accessible to us as we will use a payment gateway to protect this information for your security.
We may process information contained in or relating to any communication that you send to us or other interactions you have with us. The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping.
The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and/or our legitimate interests, namely our interest in the proper administration of our website and business.
Email communication from us
We may contact you with customer satisfaction surveys after a visit and provide lap times by email.
Where you opted in are aged over 16, we will also contact you with information about other events and offers we provide, but we will only send you communications relating to our products and we won't share this information, other than to our processors to facilitate the sending of email communication to you.
If you join (purchase) one of our membership schemes, that include Loyalty points, we will send you service messages to help you make the most of it.
You can opt out of receiving marketing emails from us at any time.
If you make a purchase from us, we’ll need to send emails to you to, for example a “Booking Confirmation” necessary for the fulfilment of your contract (booking etc) with us.
If you contact us, we may respond to you by email or telephone and keep data about that interaction. The legal basis for this processing is our legitimate interest.
When we email you, we might use servers outside the UK, EEA or countries of adequacy. If we do transfer any personal data to a territory outside the afore mentioned, it will always be covered by an International Data Transfer Agreement (IDTA), or Standard Contract Causes (SCC) that meet the requirements stipulated by the U.K Information Commissioner.
Other ways we use your personal data
We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is the protection and assertion of our legal rights, your legal rights and the legal rights of others.
We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is the proper protection of our business against risks.
In addition to the specific purposes for which we may process your personal data set out in this section, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
Although we’ve tried to provide a comprehensive guide, there may be times where it is appropriate to use your data, in specific instances, we may need to collect or process data for additional purposes. If so we would we will not use your personal data for activities where our interests are over ridden by the impact on you. And we will always be open and transparent.
Please do not supply any other person's personal data to us, unless we prompt you to do so.
Other ways we use your personal data: CCTV.
Teamsport uses CCTV for the following purposes:
· To provide a safe and secure environment for members, staff and visitors.
· To prevent where possible the loss of or damage to Teamsport buildings and/or assets.
· To assist in the prevention of crime and assist law enforcement agencies in apprehending offenders.
· For the defence of legal proceedings.
· To comply with licensing requirements.
Recorded images are stored only for a period of 30 days on the recording device unless there is a specific purpose for which they are retained for a longer period, such as but not limited to; legal matters relating to personal injury claims.
Version 2 - Published Dec 22